​Provide Quality Customer Service Workshop

Course overview

This workshop focuses on building on communication skills that assist staff in working with stakeholders when case managing offenders or when interacting with internal and external stakeholders in an administrative environment.

The workshop will enable staff to further develop their professional language in the workplace. A key component of the training focuses on developing the conflict resolution skills of staff when dealing with both external and internal stakeholders by phone, email, or face to face interactions.

Course outcomes

At the conclusion of this workshop, learners will be able to develop an awareness of the key stakeholders in their environment, develop a rapport with stakeholders and utilise professional language when communicating via telephone, email and face to face interactions.

Entry requirements

Open to all Corrective Services NSW staff.

Delivery mode

This workshop will require completion of the following;

• Face to face / Virtual attendance (1 day)

Course start dates

The course will start on the following dates:

• 24 October 2024
• 5 December 2024

​​​​​​All courses will be virtual (MS Teams).

Enrol

Enrol in the course.

Contact

Community and Workplace Training Unit

Email: CSTU@dcj.nsw.gov.au