Dillwynia Correctional Centre (Windsor)

Dillwynia Correctional Centre is a maximum security facility for female offenders. It is part of the Francis Greenway Correctional Complex (formerly John Morony Correctional Complex), which is located 5km south of Windsor.

There are two other facilities on the complex, Geoffrey Pearce Correctional Centre and John Morony Correctional Centre.

Phone

(02) 4582 2528
Fax  (02) 4582 2532

Street address

2 The Northern Road
Berkshire Park NSW 2756

Postal address

Locked Bag 657
South Windsor  NSW 2756

How to get there

Public transport

Regular train services stop at either Windsor or Mt Druitt train stations.

The 674 Bus Windsor to Mt Druitt (Busways) operates between Mt Druitt and Windsor train stations via the complex on a limited service from Monday to Sunday, including public holidays. 

Private transport

There is car parking available on the complex.

Visitor information

Dillwynia CC recognises that visits are important to maintain strong family relationships and make it easier for inmates to readjust to life in the community when they are released. 

Families, friends and community members can arrange to visit inmates.

Dillwynia CC offers video and in-person visits. 

Visit bookings

Bookings are required for in-person and video visits.

The families and friends of Dillwynia CC inmates can make an online booking for In-Person or Video Visits through Just Connect.  You must register with Just Connect to make a booking by completing the Just Connect Application Form.   For more information, please visit Just Connect page.

If you need to create a new VIN,  find out what your VIN is, or if this is your first time visiting an inmate, please email Dillwynia.VisitBooking@justice.nsw.gov.au

For a new VIN to be created please provide a copy of your current photo ID for verification, the inmate's MIN, your relationship to the inmate and your phone number in case we need to contact you. 

Just Connect online bookings are open from 12:15am Monday and closes at 2:30pm Thursday for the coming weekend only.

Video visits are subject to the same policy and application processes as in-person visits. 

There are a number of rules that must be followed in order to have a video visit with an inmate. If the family member, friend or inmate breaches any of these rules the video visit may be terminated.

Rules for video visits can be found here.

Visit times

Before travelling to a centre for an in-person visit, please call to confirm your visit and visiting time. 

New COVID-safety measures apply to in-person visits, make sure you know the rules before you book to avoid missing out.

PLEASE NOTE changes to Dillwynia Visits from 23 July 2022

AVL and Family Tablet visit times

Video visits take place on Saturdays

Morning session

• 8:40 am to 9:20 am
• 9:30 am to 10:10 am
• 10:20 am to 11:00 am
• 11:10 am to 11:50 am

Afternoon session

• 12:40 pm to 13:20 pm
• 13:30 pm to 14:10 pm
• 14;20 pm to 15:00 pm

In-person visit times

In-person visits take place on Sundays

Morning session

• 9:00 am to 10:00 am
• 10:20 am to 11:20 am

Afternoon session

• 12:40 pm to 13:40 pm
• 14:00 pm to 15:00 pm

Dillwynia CC inmates are allowed to have 1 visit per week.  One In-person Visit OR one Video Visit (AVL or Family Tablet) subject to availability.

Legal visits

Legal practitioners may visit Monday to Friday at the following times:

• 9am to 12:00pm
• 12:30 pm to 15:00pm

Bookings are required.

OR email vcdillwynia@justice.nsw.gov.au or book online via Just Connect.

Conditions of entry

Appropriate dress standards

The visits area is a family environment. You must dress appropriately. This generally means clothes must be respectable and not too provocative.

You cannot wear anything that hides your face, except for religious reasons. In that case you will be asked to remove your face covering temporarily so staff can verify your identity.

Inappropriate dress (PDF, 419.1 KB) includes:

• Clothes that have possibly controversial logos, words or slogans such as:
  • Motorcycle gang 'colours' or gang insignias
  • Logos or symbols associated with drugs or drug paraphernalia or swear words
• Tight or revealing clothing including:
  • Tops and dresses that expose the stomach or chest
  • Swimsuits or skirts or shorts shorter than mid-thigh
  • Mesh or other "see-through" clothes
  • Clothes that are excessively dirty, ripped or frayed
• Heels higher than 5 centimetres
• Any jewellery other than a plain wedding band, sleepers and studs. This means no engagement ring or any other ring with stones, and no bracelets or necklaces
• Tops or jumpers with a hood
• Hats, scarves or head coverings (excluding religious wear)
• Hair scrunchies or clips. Only single elasticated hair ties are allowed
• Watches, smart watches or activity trackers
• Bare feet.
  

General conditions

• Lockers are provided for the safekeeping of your valuables. A $2 coin (refundable) is required to access the lockers.
• There is a restriction on the type and amount of property that offenders can have. Please check with the correctional centre before bringing anything in for an offender.
• You must not hand any property to offenders. It must be given to an officer at the visits processing counter who will then pass it on to the relevant property officers.
• It may be necessary for you to walk through a metal detector or submit to a search with a hand-held scanning device. You may also be required to empty all your pockets.
• Many centres conduct random scans of visitors by sniffer dogs, which are trained to detect prohibited drugs.

Concerns about inmate health

You can contact us if you are worried about the health of a family member or friend in custody.

General concerns

If you want to give us mental health information only, call Justice Health NSW Mental Health Helpline on 1800 222 472 – 24 hours a day, 7 days a week.

If you want to give information about mental or physical health, or have concerns about access to medication, you can:

• call Justice Health NSW on (02) 9700 3000 between 8:00am to 4:00pm
• email JHFMHN-clo@health.nsw.gov.au.

Find out more about the Justice Health and Forensic Mental Health Network (Justice Health NSW).

Urgent concerns

If you want to give us urgent or important information so that we can take immediate action for your family member or friend, call the correctional centre on (02) 4582 2528.

Urgent information about your family member or friend might include:

• risks to self, e.g. thoughts of self-harm, thoughts of suicide
• risks to others, e.g. thoughts of harm to others
• acute medical concerns, e.g. heart attack.