Emu Plains Correctional Centre

Emu Plains Correctional Centre is located 57 kilometres west of Sydney and houses two facilities running different programs.

Women and Children's Residential Program

The Corrective Services NSW Women and Children's Residential Program is one of several prison nursery programs operating in Australia and overseas to reduce the impact of incarceration on the children of inmates. Since 1996, the prison nursery has been located at the purpose-built Jacaranda Cottages, located in the Emu Plains Correctional Centre complex.

The program allows children from birth to school age to live with their mother full time, while children up to 12 years old are allowed occasional residential stays at weekends and during school holidays. The unit is compliant with all international standards and conventions governing prison nursery units.

Enquiries regarding the Women and Children’s Residential Program can be directed to the program manager on (02) 4735 0230.

Men's Work Release Program

Emu Plains Correctional Centre is additionally a minimum-security work-release facility for male offenders. The centre provides support and assistance to offenders to reintegrate back into the community as they approach their release from custody, and to minimise their risk of reoffending.

Address

Old Bathurst Rd
Emu Plains NSW 2750

Postal address

Locked Bag 8006
Penrith NSW 2751

Phone

(02) 4735 0200

How to get there

Public transport

The nearest railway station is Emu Plains train station which is a 15 to 20 minute walk along Old Bathurst Road.

Private transport

Emu Plains is situated on Old Bathurst Road about 3 kilometres from Penrith. There is limited parking at the complex.

Visitor information

To ensure fairness, Jacaranda residents and male offenders are allowed 1 visit per week: either 1 in-person, or 1 audio-visual link (AVL) or family tablet visit. Residents and inmates can request an additional visit subject to availability.

You must follow the same policy and application processes for both video and in-person visits.

First-time visiting an inmate: Visitor Identification Number

You must request a Visitor Identification Number (VIN) before your first in-person or online visit with a resident or inmate.

To find out your VIN, or to request one before your first visit, email EmuPlainsCCVisits@dcj.nsw.gov.au the following information:

• your full name and date of birth
• your residential address and phone number
• the resident or inmate's full name and Master Index Number (MIN)
• 2 forms of identification (ID) as attachments: 1 must be a current photo ID for verification purposes.

Visitor bookings

You must book to see a resident or inmate, whether your visit will be in-person or by video. 

You can phone (02) 4735 0394 to make a booking. Call on Tuesdays from:

• 10:00am to 11:30am; or
• 1:30pm to 3:00pm.

You can also make a booking online using JUST Connect. 

Before using JUST Connect for the first time, you must register by completing a form:

• family and friend application form
• professional application form.

JUST Connect bookings open every Monday 1:00am and close Thursday 3:00pm.

Visit times

Before travelling for a visit, please call to confirm your visit and visiting time.

Family tablet visit times

Family tablet visits, also called video visits, take place on Saturday for the main centre, and Sunday for Jacaranda Cottages. Each session lasts about 40 minutes.

Video sessions start at the following times:

• 8:40am
• 9.30am
• 10:20am
• 11:10am
• 12:30pm
• 1:20pm
• 2:10pm
• 3:00pm.

In-person visit times

In-person visits take place on Saturday for Jacaranda Cottages, and Sunday for the main centre.

In-person sessions start at the following times:

• 8:30am
• 9:40am
• 10:50am
• 12.30pm
• 1:40pm
• 2:50pm.

Legal visits

Legal practitioners may visit 7 days a week from 9:00am to 3:00pm.

To request a legal visit, email epcc_avl@dcj.nsw.gov.au the following information:

• the time of your proposed visit
• a fax number or email address to receive your approval and confirmation letter.

Phone enquiries can be made during business hours on (02) 4735 0200.

Conditions of entry

To learn more about the entry conditions, please contact the centre before your visit.

Appropriate dress standards

The visits area is a family environment. You must dress appropriately. This generally means clothes must be respectable and not too provocative.

You cannot wear anything that hides your face, except for religious reasons. In that case you will be asked to remove your face covering temporarily so staff can verify your identity.

Inappropriate dress (PDF, 419.1 KB) includes:

Clothes that have possibly controversial logos, words or slogans such as:

• Motorcycle gang 'colours' or gang insignias
• Logos or symbols associated with drugs or drug paraphernalia or swear words.

Tight or revealing clothing including:

• Tops and dresses that expose the stomach or chest
• Swimsuits or skirts or shorts shorter than mid-thigh
• Mesh or other "see-through" clothes
• Clothes that are excessively dirty, ripped or frayed
• Heels higher than 5 centimetres
• Any jewellery other than a plain wedding band, sleepers and studs. This means no engagement ring or any other ring with stones, and no bracelets or necklaces
• Tops or jumpers with a hood
• Hats, scarves or head coverings (excluding religious wear)
• Hair scrunchies or clips. Only single elasticated hair ties are allowed
• Watches, smart watches or activity trackers
• Bare feet.

Concerns about inmate health

You can contact us if you are worried about the health of a family member or friend in custody.

General concerns

If you want to give us mental health information only, call Justice Health NSW Mental Health Helpline on 1800 222 472 – 24 hours a day, 7 days a week.

If you want to give information about mental or physical health, or have concerns about access to medication, you can:

• call Justice Health NSW on (02) 9700 3000 between 8:00am to 4:00pm
• email JHFMHN-clo@health.nsw.gov.au.

Find out more about the Justice Health and Forensic Mental Health Network (Justice Health NSW).

Urgent concerns

If you want to give us urgent or important information so that we can take immediate action for your family member or friend, call the correctional centre on (02) 4735 0200.

Urgent information about your family member or friend might include:

• risks to self, e.g. thoughts of self-harm, thoughts of suicide
• risks to others, e.g. thoughts of harm to others
• acute medical concerns, e.g. heart attack.