JUST Connect Support Guides

This page provides support information and instructional guides for current users of JUST Connect.

For further information about JUST Connect and applying for access AVL Video Conferencing.

Contact us - JUST Connect Support Team

email:   justconnect@justice.nsw.gov.au

phone:  02 8759 0010

JUST Connect Change Log

• JUST Connect Change Log (PDF, 254.0 KB) (PDF , 253.9 KB)

JUST Connect User Guides 

• JUST Connect User Guide (PDF, 6.2 MB) (PDF , 6.2 MB)
  
• Location Manager and Agency Administrator User Guide (PDF, 2.6 MB) (PDF , 2.6 MB)
  
• User Types and Roles (PDF, 331.4 KB) (PDF , 331.3 KB)

JUST Connect Videos

• JUST Connect Overview
  
• JUST Connect - Create an Appointment
  
• JUST Connect - Custody List Overview
  
• Courts - Remote Witness Room Bookings

Support for Virtual Court Meeting Spaces

• Factsheet – Court Meeting Spaces (PDF, 1.4 MB) (PDF , 1.4 MB)
• FAQ – Court Meeting Spaces (PDF, 1.4 MB) (PDF , 1.4 MB)
• QRG – Connecting to a Court Meeting Space (PDF, 1.4 MB) (PDF , 1.4 MB)

Support for Corrective Services users

• QRG - Create Appointments (CS) (PDF, 383.2 KB) (PDF , 383.2 KB)
  
• QRG - Create In-Person Appointments (PDF, 366.8 KB) (PDF , 366.8 KB)
  
• Workbook - Custody List (PDF, 768.4 KB) (PDF , 768.3 KB)
  
• Workbook - Appointment & Schedules (PDF, 2.5 MB) (PDF , 2.5 MB)
  
• Custody List Quick Guide (CS) (PDF, 252.9 KB) (PDF , 252.8 KB)
  
• Video - Custody List Overview
  
• Zoom Officer Guide (PDF, 1.6 MB) (PDF , 1.6 MB)

Support for Juvenile Justice users

• QRG - Create Appointments (JJ) (PDF, 418.0 KB) (PDF , 417.9 KB)
  
• Workbook - Custody List (PDF, 768.4 KB) (PDF , 768.3 KB)
  
• Workbook - Schedules & Appointments (PDF, 2.7 MB) (PDF , 2.7 MB)
  
• Custody List Quick Guide (JJ) (PDF, 252.9 KB) (PDF , 252.8 KB)
  
• Video - Custody List Overview

Support for Legal Aid users

• QRG - Create Appointments (LA Lawyer) (PDF, 423.2 KB) (PDF , 423.1 KB)
  
• QRG - Create Appointments (LA Admin Staff) (PDF, 366.2 KB) (PDF , 366.1 KB)
  
• QRG - EAGP Mandatory Case Conference Appointments (PDF, 336.1 KB) (PDF , 336.0 KB)
  
• Workbook - Schedules & Appointments (PDF, 2.7 MB) (PDF , 2.7 MB)

Support for Courts and Tribunal Services users

• Request for Remote Witness Weblink (DOC, 56.0 KB)
• QRG - Remote Witness Room Bookings (PDF, 1.4 MB)
  
• QRG - Remote Witness Weblink Bookings (PDF, 1.3 MB)
• Video - Remote Witness Room Bookings
  
• QRG - Create Appointments (Court Registrar) (PDF, 337.0 KB) (PDF , 336.9 KB)
  
• QRG - Create Appointments (Supreme Court & NCAT) (PDF, 424.2 KB) (PDF , 424.1 KB)
  
• Workbook - Schedules & Appointments (Court Registrars) (PDF, 2.0 MB) (PDF , 2.0 MB)
  
• Workbook - Schedules & Appointments (Supreme Court, NCAT, SPA & ACCSO) (PDF, 2.1 MB) (PDF , 2.1 MB)
  
• Workbook - Custody List (PDF, 768.4 KB) (PDF , 768.3 KB)
  
• Workbook - Court Witness List (PDF, 1.2 MB)
• Custody List Quick Guide (Courts) (PDF, 247.1 KB) (PDF , 247.1 KB)
  
• QRG - Create Appointments (ACCSO) (PDF, 366.4 KB) (PDF , 366.4 KB)
  
• User Guide Court Reconciliation List (PDF, 1.5 MB) (PDF , 1.5 MB)
  
• Touch Screen – Quick Reference Guide (Courts) (PDF, 578.9 KB) (PDF , 578.8 KB)
  
• NCAT Booking – quick reference guide (PDF, 344.8 KB) (PDF , 344.7 KB)

Support for ODPP users

• QRG - EAGP Mandatory Case Conference Appointments (PDF, 336.1 KB) (PDF , 336.0 KB)
  
• Workbook - Schedules & Appointments (PDF, 2.6 MB) (PDF , 2.6 MB)

Support for Private Professional users

• QRG - Create Appointments (PP) (PDF, 91.1 KB) (PDF , 90.9 KB)
  
• QRG – Edit Existing Appointments (PP) (PDF, 172.0 KB) (PDF , 171.9 KB)
  
• QRG – Downloading and Using Webex Teams (PP) (PDF, 154.5 KB) (PDF , 154.4 KB)

Support for Group Therapy users

• QRG – Create Appointments (GT) (PDF, 154.9 KB) (PDF , 154.7 KB)
  
• QRG – Edit Existing Appointments (GT) (PDF, 172.0 KB) (PDF , 171.9 KB)
  
• QRG – Downloading and Using Webex Teams (GT)

Support for other users of JUST Connect

• QRG - Create Appointments (Family and Friends) (PDF, 362.1 KB) (PDF , 362.0 KB)
  

Frequently Asked Questions

• Frequently Asked Questions