Automatic language translation
Our website uses an automatic service to translate our content into different languages. These translations should be used as a guide only. See our Accessibility page - external site for further information.
From 1 February 2025, family members of someone who has died as a result of a road crime may be eligible to receive counselling support through the Victims Support Scheme. For more information about who can apply, visit Support for families when someone has died.
Victims Services
Families and Friends of Missing Persons Service
Families and Friends of Missing Persons Service provides support to people in NSW who have a missing family member or friend.
We do not search for missing people. If you have concerns for the safety or welfare of a missing person, please make a report - external site at your local police station. For more information, visit the NSW Police Force website - external site .
What support is available?
For families and friends of missing persons, we provide:
- up to 22 hours of free and confidential counselling
- information and resources about issues specific to missing persons
- support and guidance throughout various stages of a missing person’s investigation, including legal and financial matters, and support when a missing person is found.
For service providers working with families and friends of missing persons, we offer information about our service and guidance on referring families or friends.
Who can get support?
You can access information about issues specific to missing persons and get support through various stages of a missing person’s investigation by email or over the phone if you are a:
- family member or friend of a missing person
- service provider supporting someone affected by a missing person.
To be eligible for up to 22 hours of free counselling, the missing person must be reported to the police and accepted as a missing persons case. You can then contact us to apply for counselling if you are:
- an immediate family member of a person who is missing from NSW (or who was last known to live there) and you currently live in Australia
- an immediate family member of a missing person who has been reported missing interstate or overseas, who usually lives in NSW and you currently live in NSW.
How do I get support?
To apply for counselling and access our other services, please contact us directly.
Contact us
We provide support, information and referrals by phone and email:
- phone: 1800 633 063 - external site (option 7) between 9am to 5pm from Monday to Friday
- email: ffmps@dcj.nsw.gov.au - external site
Resources
- In the loop: Young people talking about Missing (PDF, 4.9 MB) - a resource for young people and those who care for them. It contains information to support children coping with a missing person in their lives and guidance for adults on how to help them through this challenging time.
Last updated:
03 Feb 2025
Contact us
Call
Victims Access Line: 1800 633 063 - external site
Aboriginal Contact Line: 1800 019 123 - external site
Mon – Fri, 9am to 5pm (excluding public holidays)
For the National Relay Service, call 13 36 77 (TTY) or 1300 555 727 (Speak and Listen).
For interpreter support, call the Translating and Interpreting Service on 13 14 50.
Email
We acknowledge Aboriginal people as the First Nations Peoples of NSW and pay our respects to Elders past, present, and future.
Informed by lessons of the past, Department of Communities and Justice is improving how we work with Aboriginal people and communities. We listen and learn from the knowledge, strength and resilience of Stolen Generations Survivors, Aboriginal Elders and Aboriginal communities.
You can access our apology to the Stolen Generations - external site .
What's this? To leave this site quickly, click the 'Quick Exit' button. You will be taken to www.google.com.au