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If you are a victim of crime and believe that an agency or person providing services to you has not acted in accordance with the Charter of Victims Rights, you are entitled to make a Charter complaint.
Complaints can be made about:
We do not follow up on complaints regarding the way police investigated your case or court decisions.
If you feel your rights have not been met, first try talking to the agency in question. If you are not satisfied with the response, ask the agency how you can make a complaint.
If you are still not satisfied after your complaint has been made, or if you are uncomfortable making a complaint, you should contact us for help.
When we receive complaints about alleged breaches of the Charter, we endeavour to resolve them as quickly as possible. We may also make service recommendations to agencies.
For more information, view the Rights and responsibilities of parties to a complaint (PDF , 80.9 KB).
We try to resolve all complaints within 21 business days, however depending on the type of complaint this may take longer.
To make a complaint against the Charter, visit Feedback and Complaints.
14 Jun 2022
We acknowledge Aboriginal people as the First Nations Peoples of NSW and pay our respects to Elders past, present, and future.
Informed by lessons of the past, Department of Communities and Justice is improving how we work with Aboriginal people and communities. We listen and learn from the knowledge, strength and resilience of Stolen Generations Survivors, Aboriginal Elders and Aboriginal communities.
You can access our apology to the Stolen Generations.