Victims Services

Victims Access Line 1800 633 063, Aboriginal Contact Line 1800 019 123 (Monday-Friday, 9am-5pm)

FFMPS - A fact sheet for families and friends of missing persons

Families and Friends of Missing Persons Service (FFMPS) provides free counselling, information and support to people in NSW.

Who are we?

For families and friends of missing people, we offer:

  • free and confidential counselling
  • information and resources on issues specific to missing people
  • liaison with service providers.

Service providers can contact us with any questions about:

  • FFMPS services and resources
  • approaches to supporting families and friends of missing people.

Although we work with search agencies, we do not search for missing people. If you have concerns for the safety or welfare of a person who is missing, you can make a report at your local police station. For more information, visit NSW Police - police.nsw.gov.au

Support available

Free and confidential counselling and information is available to families and friends of missing persons who live in NSW, or who have a relative or friend missing in NSW.

We can provide information, referrals, assistance and liaison during different events in a missing person’s investigation. This includes: coronial investigations, legal and financial issues, and referrals for support when a missing person has been located.

Accessing support

We offer support to individuals or families by telephone, video conferencing and email.

To access support, or to refer someone to us, call 1800 633 063 (option 7) or email ffmps@justice.nsw.gov.au.

Frequently asked questions

What if I need to cancel my appointment?

If you need to cancel your counselling appointment please give the counsellor as much notice as possible. Your counsellor will similarly provide adequate notice in the unlikely event of cancelling a session.

 Can I make a complaint or give feedback?

You can make a complaint at any time. You can do this by email, post or over the phone. We also welcome any other feedback. Everything you say will be treated confidentially.

Will you protect my privacy?

Yes. Victims Services is required to comply with the Privacy and Personal Information Protection Act 1998 and the Health Records and Information Privacy Act 2002. Your counselling information is confidential and will only be released in rare instances where it is ordered by a court, required by law or you have consented to an exchange of information.

What other support is available?

Please ask us for referral advice if you need assistance from other agencies. Referrals will be made after consultation with you and with respect to your right to privacy. We will ask you to sign a consent form (PDF, 654.4 KB) prior to liaising with other agencies at your request (for example police or health professionals). Choosing not to sign this form will not affect your access to our services. 

Who should I contact to find out more?

Victims Access Line: 1800 633 063

Aboriginal Contact Line: 1800 019 123

Email: ffmps@justice.nsw.gov.au

Last updated:

27 Feb 2024

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We acknowledge Aboriginal people as the First Nations Peoples of NSW and pay our respects to Elders past, present, and future. 

Informed by lessons of the past, Department of Communities and Justice is improving how we work with Aboriginal people and communities. We listen and learn from the knowledge, strength and resilience of Stolen Generations Survivors, Aboriginal Elders and Aboriginal communities.

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