Families and Friends of Missing Persons Service (FFMPS) provides free counselling, information and support from trained professionals to people in NSW.
For families and friends of missing people, we offer:
Service providers can contact us with any questions about:
Although we work with search agencies, we do not search for missing people. If you have concerns for the safety or welfare of a person who is missing, you can make a report at your local police station. For more information, visit NSW Police - police.nsw.gov.au
“I realised these meetings helped alleviate the pain and over time helped me find different tools which helped me cope with endless situations.” (Father)
Free and confidential counselling, information and support groups are available to families and friends of missing persons who live in NSW, or who have a relative or friend missing in NSW.
We can provide information, referrals, assistance and liaison during different events in a missing person’s investigation. This includes: coronial investigations, legal and financial issues, and referrals for support when a missing person has been located.
“[FFMPS counsellors] helped me understand and learn to live with unresolved grief.” (Mother)
Groups are held online throughout the year. The groups intend to provide a safe space where families and friends can:
“Initially I thought the meetings would be beneficial to me alone. However, I have learnt that through interacting with the facilitators and others who understand ‘missing’, I am able to contribute to the group and offer support to others – which is extremely satisfying.” (Group member)
We offer support to individuals or families by telephone, video conferencing and email.
To access support, or to refer someone to us, call or email an FFMPS counsellor.
Prior to attending a group for the first time a FFMPS counsellor will talk to you about your situation, whether the group is the best way to meet your needs, and how groups are run.
“Being part of this special group of brave people helps you share feelings and support each other. We are with the only people who truly understand how it feels to have a missing loved one.” (Mother)
What if I need to cancel my appointment?
If you need to cancel your counselling appointment please give the counsellor as much notice as possible. Your counsellor will similarly provide adequate notice in the unlikely event of cancelling a session.
Can I make a complaint or give feedback?
You can make a complaint at any time. You can do this by email, post or over the phone. We also welcome any other feedback. Everything you say will be treated confidentially.
Will you protect my privacy?
Yes. Victims Services is required to comply with the Privacy and Personal Information Protection Act 1998 and the Health Records and Information Privacy Act 2002. Your counselling information is confidential and will only be released in rare instances where it is ordered by a court, required by law or you have consented to an exchange of information.
Please ask us for referral advice if you need assistance from other agencies. Referrals will be made after consultation with you and with respect to your right to privacy. We will ask you to sign a consent form prior to liaising with other agencies at your request (for example police or health professionals). Choosing not to sign this form will not affect your access to our services. The form can be found at: Web: http://www.missingpersons.justice.nsw.gov
Victims Access Line: 1800 633 063 | Aboriginal Contact Line: 1800 019 123 Email: firstname.lastname@example.org Website: www.missingpersons.justice.nsw.gov.au © State of New South Wales through Victims Services, Department of Communities and Justice
18 Aug 2021
We acknowledge Aboriginal people as the First Nations Peoples of NSW and pay our respects to Elders past, present, and future.
Informed by lessons of the past, Department of Communities and Justice is improving how we work with Aboriginal people and communities. We listen and learn from the knowledge, strength and resilience of Stolen Generations Survivors, Aboriginal Elders and Aboriginal communities.
You can access our apology to the Stolen Generations.