Victims Services

Victims Access Line 1800 633 063, Aboriginal Contact Line 1800 019 123 (Monday-Friday, 9am-5pm)

Steps to apply

1. Find out your eligibility for support

For more information, see Eligibility criteria.

2. Collect information to support your application

All applicants must complete an application form and submit it with a copy of a current government issued identification. For example, a driver’s licence, passport, Medicare card, or a card issued by Centrelink.

If you are applying for financial assistance and/or a recognition payment, you must provide details of a bank account in your name. If you would like victims support payments to be made to an account in another name, please contact the Victims Access Line before submitting your application as we will require you to provide further documentation to accept your application.

You may need to send us additional information depending on the type of support you are applying for.

For more information, see:

Optional support templates

Below are various templates you can use to support your Victims Services application.

Please also see How to collect information to support your application (PDF, 72.9 KB) for more information on using these templates.

Certificate of Injury

Purpose: Collect information about how the violent crime has affected you physically or psychologically and emotionally.

Who fills it out? Medical practitioner or other health practitioner.

Certificate of Earnings

Purpose: Use the Certificate of Earnings template to collect information about how you were unable to work because of the violent crime.

Who fills it out? Your employer.

Expense form and Family victims travel expenses declaration form

Purpose: Primary victims can use the Expense form to claim new costs relating to the violent crime if you have already submitted an application form.

Family members of a homicide victim (Family Victim), can use the form to declare travel expenses incurred as a family victim as a direct result of the act of violence.

Who fills it out? The applicant or their representative.

Government-funded organisation report

Purpose: Collect information about the violent crime if you reported it to a government or government-funded organisation instead of the police.

Who fills it out? Government or government-funded organisation.

Important information

  • In the absence of a police report, a government funded organisation report or a report from a government agency may be provided.
  • If you are applying for financial assistance for economic loss and/or a recognition payment please send us medical, dental or counselling reports that show how the violent crime has affected you. We cannot assess your claim until your reports are received. Your reports must be submitted within 12 months of submitting your application.

3. Submit your application form along with the required supporting documentation

Application forms

Fill out the relevant online application form:

Online application forms are compatible with Google Chrome, Mozilla Firefox and Internet Explorer 11 or greater. 

PDF versions of the forms are also available.

Authorising a representative

If you have applied for victims support, you can authorise someone to represent you. This allows them to communicate and exchange information with us. You can also select for them to receive correspondence, including decisions, about your application(s).

Your authorised representative can be a legal representative, someone from a support service, a family member or friend. 

To authorise a representative, complete the Authorising a representative form (PDF, 200.8 KB) and email or mail it to us.

You do not need to complete this form if you have legal decision-making power for an applicant, such as parental responsibility, or a guardianship or financial management order. Simply attach a copy of your order to the completed application for support form or provide a copy of the order along with a written request to act on behalf of the applicant.

Support filling out your application

If you have any questions about completing your application you can ask a support worker, friend or family member for help.

You can also call the Victims Access Line (VAL) on 1800 633 063 or the Aboriginal Contact Line (ACL) on 1800 019 123 

Support workers and agencies

If you are a support workers or agency then you can assist your client to complete their Victims Services application form.

What happens next? 

Victim Services will assess your application soon and advise you of the outcome.

If you have further questions, please contact us

Last updated:

01 Dec 2023

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We acknowledge Aboriginal people as the First Nations Peoples of NSW and pay our respects to Elders past, present, and future. 

Informed by lessons of the past, Department of Communities and Justice is improving how we work with Aboriginal people and communities. We listen and learn from the knowledge, strength and resilience of Stolen Generations Survivors, Aboriginal Elders and Aboriginal communities.

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