Victims Services

Victims Access Line 1800 633 063, Aboriginal Contact Line 1800 019 123 (Monday-Friday, 9am-5pm)

Immediate Needs Support Package

The Immediate Needs Support Package (INSP) is available to victims of domestic violence. It is intended to help pay for things you need urgently to be safe and healthy because of the violent crime. 

Support packages available include:

  • Rent assistance 
  • Household items 
  • Clothing & toiletries 
  • Whitegoods and appliances 
  • Change of locks 
  • Security cameras 
  • Security windows/doors 
  • Alarm system 
  • Storage 
  • Removalist.

Packages have pre-set limits and can be combined to a maximum amount of $5,000. Further information about the support packages is included on the INSP claim form (PDF, 780.9 KB).

Who can apply?

  • Primary victims of domestic violence.

For more information see Eligibility criteria.

How long do I have to claim?

  • Within 2 years from the violent crime.
  • For children, within 2 years of turning 18 years old.

How do I apply?

Please complete both the Primary Victims form and the INSP claim form (PDF, 780.9 KB).

PDF forms are also available. 

Documents required

  • A government issued ID, for example, driver’s licence, passport, Medicare card, or card issued by Centrelink.
  • A Police or government/government-funded organisation report, or a medical report, that provides details about what happened and shows how the violent crime has affected you.

* If the violent crime was reported to Police, you don't need to send us a Police Report. You just need to provide as much information as you can about what has happened to you in the application form.

Records you need to keep

  • If you receive an INSP support package, you will need to keep receipts, tax invoices or other evidence, such as a tenancy agreement, for a period of five years.

You may be asked to provide these to Victims Services to show how you spent the INSP money.

Optional templates to support your application

Further information

Read How to collect information to support your application (PDF , 62.6 KB).

Last updated:

17 Nov 2023

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