Victims Services

Victims Access Line 1800 633 063 (Monday-Friday, 9am-5pm)


Counselling is intended to help you recover from the psychological and emotional impacts of a crime.

We offer up to 22 hours of free counselling. 

Once the allocation is used, further hours can be approved where exceptional reasons are evident, or the applicant was a victim of child sexual assault or child abuse.

Who can apply?

  • Primary victims
  • Secondary victims 
  • Family victims
  • Relevant family members of homicide victims.

For more information, see Eligibility criteria.

How long do I have to apply?

There is no time limit to apply for counselling. 

 How do I apply?

PDF application forms are also available. 

If you need help completing your application, you can ask a support worker, friend or family member, or contact Victims Services. 

Documents required

You need to provide a copy of your current government issued identification. For example, a driver licence, passport, Medicare card or card issued by Centrelink.

To find out what types of identification we accept, visit Supporting documents.

Find an approved counsellor

After you are approved for counselling with Victims Services, you can find a counsellor by searching our list of approved counsellors.

Last updated:

15 Apr 2024

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We acknowledge Aboriginal people as the First Nations Peoples of NSW and pay our respects to Elders past, present, and future. 

Informed by lessons of the past, Department of Communities and Justice is improving how we work with Aboriginal people and communities. We listen and learn from the knowledge, strength and resilience of Stolen Generations Survivors, Aboriginal Elders and Aboriginal communities.

You can access our apology to the Stolen Generations.

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