Victims Services

Victims Access Line 1800 633 063, Aboriginal Contact Line 1800 019 123 (Monday-Friday, 9am-5pm)

Counselling and support

Free and confidential counselling and support is available to families and friends of missing people who live in NSW or who have a relative or friend missing in NSW.  

Our counsellors have a degree in social work or psychology and specialised knowledge of the psychological, emotional and practical experiences and difficulties faced by families and friends when someone goes missing. 

What support do you provide? 

We can provide information, assistance and liaison during different events in a missing person’s investigation, including: 

  • media involvement 
  • coronial investigations 
  • legal and financial issues
  • referrals for support when a missing person has been located.

For more information, read: 

We also provide support through support group meetings and events. 

How do I access support?

We offer support to individuals or families by telephone, video conferencing and email. Face-to-face support can be offered at our Parramatta office. 

Support is available 9am to 5pm Monday to Friday (excluding public holidays). 

If you would like to talk to a counsellor, please call 1800 633 063 (option 7) or email

What if I need immediate support?

We are not a crisis service. For immediate assistance, please contact a crisis service or NSW Police.

Last updated:

18 Aug 2021

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We acknowledge Aboriginal people as the First Nations Peoples of NSW and pay our respects to Elders past, present, and future. 

Informed by lessons of the past, Department of Communities and Justice is improving how we work with Aboriginal people and communities. We listen and learn from the knowledge, strength and resilience of Stolen Generations Survivors, Aboriginal Elders and Aboriginal communities.

You can access our apology to the Stolen Generations.

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