Victims Services

Victims Access Line 1800 633 063, Aboriginal Contact Line 1800 019 123 (Monday-Friday, 9am-5pm)

Counselling and support

If you have accepted an offer of redress and live in NSW, you can access up to 22 hours of free counselling through Victims Services. Additional hours may be approved in exceptional circumstances.

Talking to a trained professional counsellor in a confidential environment can help to: 

  • talk about and understand your feelings about what happened
  • recover from psychological and emotional impact of the abuse
  • cope with symptoms, including not sleeping, avoiding socialising, or drug and alcohol abuse.

You can access counselling services at a time that is right for you.

How do I access counselling?

Get in touch with us and we can help you find a Victims Services approved counsellor. You can then contact your chosen counsellor, let them know that you are a Victims Services client and provide your claim number. They should offer you an appointment within 21 working days.

If you have a different counsellor who you would like to continue seeing, they can contact us to discuss how they can become a Victims Services counsellor

Victims Services has approved counsellors in metropolitan, rural and regional areas of NSW. Where counselling may not be easily accessed, phone and/or Skype counselling is available.  

Please call us on 1800 633 063 or email

Who do I contact if I am not satisfied with, or have a complaint about my redress counsellor?

If you are unhappy with your approved counsellor, or if you feel for any reason that they’re not right for you, you can change your counsellor at any time.

You can do this by calling us on 1800 633 063 or emailing we will help change this for you.

If you have other concerns, or if you would like to make a complaint, you can do this via our complaints page.

Where else can I get support?

A list of other support services is available on the National Redress Scheme website.

You can find further support in Useful contacts and crisis numbers.


Last updated:

06 Sep 2021

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We acknowledge Aboriginal people as the First Nations Peoples of NSW and pay our respects to Elders past, present, and future. 

Informed by lessons of the past, Department of Communities and Justice is improving how we work with Aboriginal people and communities. We listen and learn from the knowledge, strength and resilience of Stolen Generations Survivors, Aboriginal Elders and Aboriginal communities.

You can access our apology to the Stolen Generations.

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