Victims Services

Victims Access Line 1800 633 063, Aboriginal Contact Line 1800 019 123 (Monday-Friday, 9am-5pm)

Supporting your client’s application

If you have a client who is a victim of violent crime or modern slavery in NSW and they were physically or psychologically injured, you can help them with their application for victims support in several ways. 

Check the eligibility requirements

Check your client is eligible to apply for support under the scheme by visiting Eligibility criteria.

Help them understand what they need to apply

All applicants need to provide a completed application form and a clear copy or image of their government-issued identification

If your client is seeking financial assistance or a recognition payment, they will need to provide extra documents. Please see the documentation required for your client’s application by visiting the webpage for each support type: 

There are different documentary requirements for family members of a homicide victim to submit with their completed application form. Please see Family Victims – A Factsheet About Supporting Documents to learn more.

Visit Supporting documents for more information and access to guides and optional forms to help you gather the information we need. 

Let them know how to apply 

Your client can apply online or download a PDF application form and send their completed form and supporting documents to us by email or post.

Visit Make an application to access our application forms.

Become an authorised representative

An applicant for victims support can authorise their legal representative, someone from a support service or a family member or friend to be their authorised representative. 

An authorised representative can communicate with Victims Services about their application and receive correspondence about their application, including decisions. 

Visit Make an application to learn how your client can authorise you to be their representative with Victims Services.

We’re here to help

Please contact us if you have any questions or need advice about your client’s situation.

Last updated:

12 Feb 2024

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We acknowledge Aboriginal people as the First Nations Peoples of NSW and pay our respects to Elders past, present, and future. 

Informed by lessons of the past, Department of Communities and Justice is improving how we work with Aboriginal people and communities. We listen and learn from the knowledge, strength and resilience of Stolen Generations Survivors, Aboriginal Elders and Aboriginal communities.

You can access our apology to the Stolen Generations.

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