Victims Services

We're here to help. Call the Victims Access Line 1800 633 063 or Aboriginal Contact Line 1800 019 123 (Monday-Friday, 9am-5pm)

Complaints privacy policy

  1. Your information is being collected and held by Victims Services so that Victims Services can take steps to resolve your complaint, including investigating and following up on your complaint.
  2. You may access or amend the information you provide to Victims Services at any time.
  3. Your information and identity may be disclosed to the person about whom the complaint is being made, to enable a fair investigation and appropriate outcome.
  4. Your information and identity may be disclosed to professional standards bodies such as the Health Care Complaints Commission, or the NSW Police for investigation.
  5. Your information and identity may be disclosed if required by law or legal process, such as subpoena or warrant.
  6. You are not obligated by law to provide the details requested, however if you do not provide complete and accurate details then it will not be possible to keep you up to date about the complaint. It will also not be possible to investigate the complaint, as our investigation procedure requires that both parties be given a fair opportunity to respond, and have the necessary information to do so.
Last updated:

15 Apr 2024

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We acknowledge Aboriginal people as the First Nations Peoples of NSW and pay our respects to Elders past, present, and future. 

Informed by lessons of the past, Department of Communities and Justice is improving how we work with Aboriginal people and communities. We listen and learn from the knowledge, strength and resilience of Stolen Generations Survivors, Aboriginal Elders and Aboriginal communities.

You can access our apology to the Stolen Generations.

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