Victims Services

Victims Access Line 1800 633 063, Aboriginal Contact Line 1800 019 123 (Monday-Friday, 9am-5pm)

About us

Victims Services, within the Department of Communities and Justice, administers the Victims Rights and Support Act 2013. 

We provide access to counselling and financial assistance to victims of violent crime in NSW under the Victims Support Scheme, promote the Charter of Victims Rights and deliver related programs.

Victims Support Scheme

The Victims Support Scheme helps people who are victims of a violent crime in NSW.

If you have been injured by a violent crime, we may be able to help you access counselling, financial assistance for immediate needs and economic loss, funeral expenses and recognition payment. 

To learn more or make an application, visit Victims Support Scheme.

Programs and initiatives

Victims Services administers the following programs and initiatives:

National Redress Scheme

The National Redress Scheme for Survivors of Institutional Child Sexual Abuse (the National Redress Scheme) was established in response to recommendations from the Royal Commission into Institutional Responses to Child Sexual Abuse.

Through the NSW Government’s membership of the National Redress Scheme, we help those who have experienced abuse in connection with a NSW government institution.

Learn more about the National Redress Scheme.


When a victim of a crime receives financial support under the Victims Rights and Support Act 2013 (VRS Act 2013), the Commissioner of Victims Rights can recover money from a person who has been convicted of the criminal offence, relating to the victim's claim.

Learn more about restitution.

Last updated:

12 Dec 2023

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We acknowledge Aboriginal people as the First Nations Peoples of NSW and pay our respects to Elders past, present, and future. 

Informed by lessons of the past, Department of Communities and Justice is improving how we work with Aboriginal people and communities. We listen and learn from the knowledge, strength and resilience of Stolen Generations Survivors, Aboriginal Elders and Aboriginal communities.

You can access our apology to the Stolen Generations.

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