Victims Services

We're here to help. Call the Victims Access Line 1800 633 063 or Aboriginal Contact Line 1800 019 123 (Monday-Friday, 9am-5pm)

Charter of Victims Rights

The Charter of Victims Rights (the Charter) sets out how victims are to be treated in NSW. 

The Charter outlines 18 rights, including your right to:

  • be treated with courtesy, compassion and respect
  • information about, and access to, welfare, health, counselling and legal services, where available
  • information about the investigation and prosecution of the offender
  • protection from the offender and protection of privacy.

If you are a victim of crime, you have rights under the Charter. 

Download the 18 rights under the Charter. (PDF , 80.4 KB)

You can also view this online.

Who is covered by the Charter of Victims Rights?

  • A person who suffers harm as a direct result of an act committed by another person in the course of a criminal offence in NSW. 
  • A member of the immediate family if someone dies as a result of an act committed. This includes children and young people who have been harmed as a result of a criminal offence. 

Who must uphold the Charter? 

  • Everyone working in NSW government departments. 
  • People working in non-government agencies, and private contractors, funded by the state, who provide services to victims of crime.
Last updated:

15 Apr 2024

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We acknowledge Aboriginal people as the First Nations Peoples of NSW and pay our respects to Elders past, present, and future. 

Informed by lessons of the past, Department of Communities and Justice is improving how we work with Aboriginal people and communities. We listen and learn from the knowledge, strength and resilience of Stolen Generations Survivors, Aboriginal Elders and Aboriginal communities.

You can access our apology to the Stolen Generations.

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