Victims Services

We're here to help. Call the Victims Access Line 1800 633 063 or Aboriginal Contact Line 1800 019 123 (Monday-Friday, 9am-5pm)

Forensic cleaning

After a violent crime occurs, the property where the crime took place may require professional cleaning services to make it safe and liveable again. Crime scene clean up can range from removing minor traces left by police investigations to dealing with serious situations involving blood or other hazardous materials.

Property owners and family members should avoid attempting to clean up the crime scene because of health and safety issues. Instead, we recommend seeking assistance from qualified companies that specialise in crime scene clean up.

Eligible victims may get up to $5,000 in financial assistance through the Victims Support Scheme. This can help cover your immediate needs following the homicide, including the cost of crime scene clean up, as well as other urgent security, relocation or travel needs.

Who can apply?

You can apply for financial assistance for immediate needs to cover the cost of forensic cleaning if you are a: 

  • primary victim
  • family victim
  • service provider, such as a forensic cleaner.

For more information about primary and family victims, see Eligibility criteria.

How long do I have to apply?

The timeframe for applying will vary depending on your individual circumstances:

  • If you were an adult when the incident happened, you need to apply within 2 years of the incident.
  • If you were a child when the incident happened, you need to apply within 2 years of turning 18 years old. 
  • If you are a family victim or service provider, you need to apply within 2 years from the date the death was established as a homicide, or within 2 years of turning 18 if the family victim was a child at the time. 

How do I apply?

To apply, please select the relevant online application form and follow the instructions to complete your application:

If payment is approved for a family victim or service provider, the amount will be paid from an eligible family member’s financial assistance for immediate needs.

If you’re unable to apply online, you can download a PDF application form and send your completed form and supporting documents to us by email or post. 

What do I need to apply?

All applicants need to provide a completed application form along with copies of itemised tax invoices or receipts for the costs they are claiming and a description of how the costs are related to the crime.

Family victims also need to give a clear copy or image of their current government-issued identification, such as a driver licence, passport, Medicare card or Centrelink card. Visit Supporting documents to see a list of identification documents we accept.

Important information about applications for victims support

Some people are not eligible for support, even if they are a victim of crime. For more information on persons who are not eligible, see section 25 of the Victims Rights and Support Act 2013. 

There are also circumstances where support may be declined, or the amount reduced. For more information on those circumstances, see section 44 of the Victims Rights and Support Act 2013. Factors for consideration under section 44 include, but are not limited to, any behaviour on the part of the deceased, including past criminal activity, which has directly or indirectly contributed to their death. 

Consideration of these factors may affect the amount of financial support a victim receives or may result in a decision not to approve an application for victims support. 

Information about crime scene clean up

Who is responsible for crime scene clean up?

The owner or occupier of the property is usually responsible for arranging and paying for crime scene clean up. However, the NSW Police Force may cover the costs of forensic cleaning if they use special products as part of the investigation. Police will inform you if they arrange and pay for the cleaning. If you’re unsure, you can ask the officer in charge of the investigation. 

How can I find a forensic cleaner?

To find a forensic cleaner, ask the police officer in charge of the investigation for recommendations on reliable resources and organisations familiar with the process. Alternatively, you can search online for ‘forensic cleaning’ or ask family members or support workers for advice on reputable businesses.

What if I’m not happy with the cleaning?

Crime scene cleaners must meet a minimum standard of service that is required of all NSW businesses that provide goods or services to customers. If you are dissatisfied with the service you received, you may wish to lodge a complaint with NSW Fair Trading. For more information, call 13 32 20 or visit the NSW Fair Trading website.

Where can I find more information about crime scene clean up?

For more information about crime scene clean up, visit the NSW Police Force Crime Scene Clean Up website page.

Last updated:

07 May 2024

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