Information about other dispute resolution pathways

CJC only provides mediation services for court ordered disputes and incorporated associations. 

This page provides information about services and dispute resolution pathways for other types of common disputes. 

Legal Aid (and LawAccess NSW) 

The LawAccess website provides comprehensive information for the public about how to deal with disputes including:

• Disputes with your neighbour including about;
  • animals 
  • fences
  • noise 
  • trees

• Money disputes, including debts. 

This includes Guided Pathways to help identify the best way to deal with a problem.  Visit the Legal Aid website for more information.

NSW Fair Trading

NSW Fair Trading provides information and assistance to consumers and people with disputes about home building, renting, strata living, retirement villages and residential communities. 

Strata and community living disputes

Fair Trading’s free strata mediation services may assist you when a disagreement occurs in your strata scheme. If you are unable to resolve a dispute through discussion or the governance and decision-making powers of the owners corporation, you may apply for a mediator to help resolve the dispute. 

Visit the NSW Fair Trading website for more information about the types of matters which may be suitable for mediation. 

Consumer rights and protections

Fair Trading provides information to customers and traders to help them resolve disputes. There are also a range of industry associations that may be able to assist you to resolve your complaint and provide you with advice. 

Visit the NSW Fair Trading website for further information. 

NSW Civil and Administrative Tribunal  (NCAT)

NCAT provides specialist tribunal services to help you resolve an issue or dispute fairly and according to law. This includes disputes relating to; 

• Consumers and businesses 

• Tenancy and social housing  

• Strata and community living 

• Home building 

• Dividing fences

• Guardianship

Visit the NCAT website for further information. 

Small Business Commission

The NSW Small Business Commission may facilitate the resolution of disputes involving small business through mediation and other appropriate forms of alternative dispute resolution. 

Visit the NSW Small Business Commissioner website for further information. 

NSW Court annexed dispute resolution 

A number of courts offer court-annexed ADR, which is run by a registrar or other officer of the court. 

For details, please visit the NSW Court website relevant to your matter.